American International Group
Impacts of boosting design maturity
From a bill-pay redesign to a company-wide design system at AIG, and the Agile practice that measured both.
From 2017 to 2019 at AIG, I was sole design lead for the Private Client Group, replacing its bill-pay system, and co-led Hinge, the design system that gave about 20 product teams one standard. Both were delivered and measured through AIG's company-wide Agile process.
American International Group
Leading the Private Client Group Experience
Replacing a legacy bill-pay experience, cutting a costly reliance on call centers and powering over $100M in customer payments.
As sole design lead, I replaced AIG Private Client Group's outdated, third-party bill-pay system.
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American International Group
Hinge: A Design System For AIG
Hinge is the connector between AIG's products. In a centralized design group serving about 20 product teams, I co-led the system that replaced their separate interfaces with one standard.
A formal initiative: built on what AIG already had, and tested before it launched.
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American International Group
Measuring Design Inside AIG's Agile Process
The Agile process behind PCG and Hinge: how a new XD team got work done inside a company-wide framework.
Agile training was mandatory across AIG, and the new XD team certified in it to work with other groups. I led project and sprint-level work inside it, and the sprint data is where Hinge's measured results came from.
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